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Live chatSupport for your Dyson Cinetic Big Ball™ vacuum
Find out how to get peak performance from your Dyson Cinetic Big Ball vacuum cleaner.
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Dyson Cinetic Big Ball™ vacuum user manual
Download your Dyson Cinetic Big Ball™ vacuum user manual
2.4MB
Getting started
Setting Up Your Machine
Using your machine
Emptying the clear bin
Using the tools
Maintaining your machine
Reseting the brush bar
Useful tips
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Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
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Reach up high
Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.
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Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.
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Frequently asked questions
No, the use of an extension cable is not recommended.
No. Don't pick up water or other liquids with your machine.
The Dyson guarantee
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'How to' videos
To help you get the most from your machine. Quick and easy.
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Helpful tips
Tailored reminders that will keep your machine working at its best, for longer.
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Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
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Expert advice. 6 days a week.
Freephone and live chat. Available Monday to Friday from 8am to 6pm and Saturday from 8am to 5pm AEST.
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Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
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Hassle-free replacement
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
